How far ahead should I book?
Metro pickups must be confirmed at least 3 hours before pickup. Regional Victoria pickups require confirmation 6–7 hours ahead. Enquire earlier for child seats, several vehicles or major events. Sending an SMS starts an enquiry; availability, price and travel details must be confirmed by VHA before your booking is accepted.
Can families travel with or without child seats?
Yes. Families can book private airport and other chauffeur transfers with or without child seats. Rear-facing, forward-facing and booster seats are available on request. Include each child’s age, the number of seats, luggage and any pram so we can confirm a suitable vehicle and seat arrangement.
How much do baby seats cost?
Baby seat pricing: A$15 per seat. The first baby seat is free only with a Mercedes V-Class booking; additional baby seats are A$15 each. Please request seats when booking so availability and the appropriate restraint can be confirmed.
How does Melbourne Airport Meet & Greet work?
Request Meet & Greet for an airport arrival and send the flight number and traveller contact details. We confirm the terminal meeting point and entry time in your itinerary. For departures, we collect you from the agreed home, hotel, office or other pickup location.
Airport Meet & Greet: A$15. For international arrivals, your chauffeur enters the terminal 25 minutes after your flight lands. For domestic arrivals, your chauffeur enters when the flight lands. If a different entry time is confirmed in your itinerary, that agreed time applies.
When does airport waiting start and what does it cost?
Airport waiting: The first 60 minutes are free, starting when your chauffeur begins waiting inside the terminal at the time confirmed in your itinerary. After 60 minutes, waiting is charged at A$3 per minute and added to your confirmed fare.
Can a PA book multiple cars for executives or guests?
Yes. Share vehicle numbers, guest allocation, flights, pickup locations and required times. Ask for Meet & Greet for each airport arrival. We’ll confirm vehicle availability, itinerary arrangements and pricing before the booking is accepted.
Can I arrange travel for a parent or adult child?
Yes. Share your contact details and the traveller’s name, contact number, route and luggage requirements. Request airport Meet & Greet if needed. Tell us about any assistance needs so we can review vehicle and journey suitability before confirming.
Which vehicle should I book?
Tell us your passengers, luggage, prams and seat requirements. We’ll recommend a suitable sedan, SUV or van and confirm the vehicle with your quote. For several guests or different flight times, you can request multiple cars.
Can I book a return transfer or hourly event hire?
Yes. Add your venue, required arrival time, return pickup time, stops and hours of hire. For Spring Racing or other major events, book ahead so vehicle availability and practical pickup arrangements can be confirmed.
Can I book from anywhere in Victoria?
You can enquire for pickups from homes, hotels, offices, airports and other locations across Melbourne and Victoria. Send the full route and timing; regional journeys and vehicle availability are confirmed individually with your quote.
Can I plan a private winery or Phillip Island tour?
Yes. Request a private Yarra Valley winery tour, Mornington Peninsula winery tour or Phillip Island day tour from Melbourne. Share your pickup, passengers, preferred stops, bookings and return plans. We confirm the vehicle, itinerary and hours with your quote. Ask whether tastings, meals or attraction tickets are included. For the Penguin Parade, book tickets ahead and share the entry time so an evening return can be planned.
What is included in hourly chauffeur hire?
Request a chauffeur and vehicle for an agreed block of time, including planned stops and waiting between those stops. The quote confirms minimum hire hours, route and waiting inclusions, tolls or parking, and any charges for extra time. Send estimated hours, addresses and your finish or return plans; we can recommend the booking duration.
Does sending an SMS confirm my booking?
No. An SMS starts your enquiry. VHA must confirm availability, price, the vehicle and pickup details before your journey is booked. Please meet the metro or regional advance-confirmation requirement.